Digital Transformation and Digitization in the Service Sector

How can projectfacts “digitize” your company?

Digital transformation and digitization are the magic buzzwords that seem to describe an important trend for the future. But what does digitization mean for the service sector? Is this trend new? Why should you not miss out on this trend?

The term digitization initially only means storing and processing information digitally. Whereas digital transformation (also “digital change”) describes an ongoing process of change that affects the entire society.

Among the key drivers are the ever-growing use of digital infrastructures and applications, as well as the value creation potential based on them. Such digital business models do without production and their own hardware. Well-known examples are the billion-dollar companies Uber or Airbnb. In the first example, money is earned through taxi brokerage without owning a single taxi, and Airbnb brokers accommodation via a holiday rental app without owning a single property. In both cases, value creation is mapped exclusively through a digital business model.

In service companies, value creation is generated by employees and they cannot be digitized. That is initially true, but all supporting processes can be digitized. Specifically, the entire administrative portion in the service sector can be digitized. Customer communication, acquisition activities, order processing in the form of employee scheduling and billing, and even the service work of employees can be supported by digital communication and organizational tools.

The advantage of such accompanying digitized processes lies not only in concrete time and cost savings, but above all in a higher, more consistent quality of administrative processes combined with a decreasing dependence on individuals, or conversely, a shorter induction time for new employees in management and administrative areas.

• Quotes can automatically and without loss of information be transformed into orders and projects.
• Free capacities and overloads are identified and escalated accordingly.
• Recorded times are automatically billed at the correct daily rates.
• Even when individual employees call in sick, office life continues normally because the digital process is defined and the knowledge is not locked in a single employee’s head.

When projectfacts is introduced, all administrative processes are defined and mapped digitally. In addition to the complete process support this entails, all captured data is thereby always available digitally in projectfacts at any time and can be exchanged error-free with other systems of other companies, e.g. tax advisors, via defined interfaces or the general API.

The complete digital transformation is to be seen as a process that extends over a longer period of time and may also change or expand when framework conditions change. Digital transformation describes the change in your company. This means it is not a single big bang where the entire company suddenly goes digital, but rather many small steps that follow the first larger step, i.e. the introduction of projectfacts.

An important building block in digital transformation is the regular review, evaluation and further development of your processes. We therefore regularly offer our customers so-called impulse workshops, in which we analyze the customer’s processes together and fine-tune projectfacts more precisely. Often, within the space of a year, much has developed on both the customer side and the software side, so that these workshops regularly lead to genuine process improvements within the company.