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Glossary

In our glossary you will find a comprehensive overview of technical terms relating to business software.

From A for ABC analysis to W for work package, this glossary explains the key technical terms from project management, time recording, CRM, invoicing and business software, concisely and with a practical focus.

Each entry defines a term to the point and points to related topics as well as the matching feature. Use the topic areas to jump straight from theory into the software, or browse the alphabetical list.

Topics in the glossary

Project management

Definitions of Gantt chart, Kanban, Milestones and Project controlling.

To the project management software

Time recording

Definitions of Timesheet, Effort tracking, Overtime and Project time.

To time recording

CRM & sales

Definitions of CRM, Customer management, Contact management and Sales opportunities.

To the CRM software

Invoicing & finance

Definitions of Invoice, Invoicing, Contribution margin and Controlling.

To invoicing

Ticket & support

Definitions of Ticket & ticketing system, Helpdesk, Service Level Agreement and Bug.

To the ticket system

Resources & staff

Definitions of Resource planning, Capacity planning, Skills and Capacity utilisation.

To resource planning

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

W

About the projectfacts glossary

The glossary is continually expanded and is aimed at everyone who wants to understand and organise processes in small and medium-sized enterprises. See how the terms play together in practice in the feature overview from projectfacts, or try the software free for 14 days.

Frequently asked questions

What is a glossary?
A glossary is an alphabetically ordered collection of technical terms with short, easy-to-understand explanations. This glossary focuses on terms relating to project management, time recording, CRM, invoicing and business software.
Which topics does the projectfacts glossary cover?
The entries range from project management (such as Gantt chart, Kanban, milestones) through time recording and resource planning to CRM, invoicing, controlling and the ticket system.
What is projectfacts?
projectfacts is an all-in-one business software that combines project management, time recording, CRM, invoicing, a ticket system and HR in a single system. The feature overview gives you the full picture; you can also try projectfacts free for 14 days.