Your ticket management software
With the online ticket management software, you can effectively manage customer inquiries by email and telephone. Optimize your service and support.
Online ticket management system for your company
With ticket management software, you can manage your customer inquiries quickly and easily – whether by email or telephone. Optimize your service and support with a suitable digital solution for your company.
Manage online tickets
Collect incoming requests in one software. Thanks to different channels, all tickets end up in the right place. Your team keeps track of everything via the personal dashboard.
Smart ticket boards
With agile boards, you can bring a system to ticket processing. Define individual ticket statuses and group requests according to your requirements – simply by dragging and dropping.
Billing tickets
Record working times directly for your tickets. Billing takes place at the touch of a button. The ticket software automatically takes care of contact details, hourly rates and service intervals.
Instead of relying on a multitude of individual tools, you can bundle everything in one software package with projectfacts online ticket management: No more cumbersome searches in mail accounts, no more handwritten phone notes and no more agreements that fall by the wayside because they have not been documented.
To be able to do all this, our ticket management system offers a whole range of features that make your life easier:
- Record incoming and outgoing communication as a ticket (whether mail or telephone)
- Unique ticket ID and link to the customer or project
- Document all processes and internal agreements in connection with tickets
- Convert tickets into projects and/or book times on tickets
Everything at a glance – in one ticket management system
Your customers are happy when they receive fast and competent support. To do this, your employees need a system that makes their work as easy as possible. Ticketing in projectfacts is therefore geared towards two goals:
- Handling that is as clear and intuitive as possible
- Comprehensive options for processing and billing tickets
On preview cards, your employees can record relevant information about a ticket at a glance, in particular the duration of the ticket, current status, markings and customer information.
Different views, selectable columns and filter criteria allow you to manage tickets as your workflow requires. You decide what you need and have a complete overview of the ticket situation in your company. So you have your ticket management under control.
- All relevant tickets at a glance
- Free ticket sorting
- Editing via multiple selection
- Individual filtering and list view
Manage support tickets easily online
Manage customer inquiries systematically with the projectfacts ticket system. Channel requests, distribute tasks and process extensive requests in a separate project.
Convert larger tickets into projects
Sometimes customer inquiries turn out to be more complex than expected. In such cases, it makes sense to outsource the processing of the ticket to a project. With online ticket management in projectfacts, this is no problem.
- Transfer complex tickets to a separate project
- Managing tasks, resources and responsibilities
- Fast and intuitive navigation between ticket, customer and project
- Clear structure instead of endless mail histories
Project management tools
In this way, you benefit from the comprehensive project management tools in the software. Simply structure the individual work steps and assign responsibilities to your employees.
Intelligent linking
Thanks to the link between the project and ticket, you can easily jump back from the project to the ticket or directly to the customer at any time. Your employees will quickly appreciate the ease of use.
Manage complex requests
With the integrated ticket project management in projectfacts, you can organize ticket processing in no time at all. Even complex requests remain clear and structured.
Record working times for tickets and post them directly
Ticket processing costs time and money. With projectfacts, you can charge your customers for both. Use our integrated billing system to do this.
In support, it is often important to accurately record the working time invested. No problem with projectfacts time recording. If desired, your employees can even work with a stopwatch and record exactly how long they have worked on a ticket.
Your employees can assign the recorded working time directly to a ticket. This is also easy to handle in the ticket management software – either directly in the ticket or via the time recording module. The focus is always on the simplest and most intuitive operation possible.
- Easily record working times and post them directly to tickets
- Create exact activity reports for tickets using a stopwatch
Settle tickets quickly and easily
The all-in-one approach in projectfacts ticket management allows you to combine three work steps: Processing incoming tickets, recording working hours and invoicing costs incurred.
Invoice on button print
This is made possible by the integrated invoicing function in projectfacts. You can generate an invoice for your ticket with just a few clicks. The design and customer contact data are automatically transferred and no longer cost you any effort.
Flexible hourly rates
The recorded and booked employee times are automatically entered and charged at the applicable hourly rate. The automated calculation saves you valuable time here too. Billing can be customized almost at will – by customer, employee, time of day or week and, above all, service contract.
Clocked billing
You also have the option of differentiating between internal and external employee times . For example, if your service contract specifies fixed time intervals for your customer support, projectfacts can automatically round up the recorded time to the time interval. Even if you only want to invoice a customer for part of the recorded support time as a gesture of goodwill, this is no problem.
Rely on a smart online solution for your ticket management
Fast and good service ensures satisfied customers. Benefit from efficient support processes for your company with the ticket management software – even with distributed teams.
Agile working with boards and tickets
Teamwork is often crucial in support. Agile working is a real plus when it comes to making the best possible use of specialist knowledge and individual skills in ticket processing.
Scrum and Kanban
With projectfacts, you can fully exploit this potential. With private pinboards, Scrum and Kanban boards, you have a whole toolbox at your fingertips to organize work with tickets according to your preferences.
Organize tickets
Your employees benefit from working quickly and clearly with boards. Incoming tickets can be sorted and grouped . They can also be moved from a collective board to private boards.
View ticket status
You can track the status of your tickets by dragging and dropping them on the board. Closed tickets can be archived at any time to make room for new ones.
Ticket management at a glance
All-in-one software
One online software for your entire ticket management
Communication
Manage internal and external communication in one system
Complex tickets
Convert and manage large tickets into projects
Book times
Record and book employee times for tickets
Billing tickets
Invoice ticket costs accurately and individually
Agile working
Clear, fast and agile working thanks to boards
Still have questions? We have the right answer!
Give us a call, send us an e-mail or take a look at our FAQ section! We will be happy to answer your questions!
