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Ticket billing: bill support online

Ticket system, time recording and much more in one solution: simply record support times online and bill them to the customer.

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A software solution for your support: from ticket to billing

With the projectfacts ticket system, you manage the digital communication in your company. Thanks to integrated ticket billing, you simplify the entire support process, from the customer enquiry through ticket processing to billing.

What is ticket billing?

Ticket billing means recording the time spent on a support ticket and then billing it to the customer. In projectfacts, your staff book their time directly on the ticket, and the software automatically creates the invoice from it, based on individual rules, hourly rates and service contracts.

Record times

With projectfacts, it is easy to record and bill times for tickets. So that your support staff can focus entirely on your customers' concerns, time recording is quick and uncomplicated and can be done directly on the ticket.

Service contracts

With projectfacts, you can map service contracts digitally. Hourly rates, surcharges and service intervals are no problem for the ticket billing software. Once everything runs automatically, you can concentrate on your customers.

Issue invoices

projectfacts provides you with a billing workflow for tickets. Draw on predefined services and bill fixed and expense-based items. Invoices are sent from the system in no time at all.

The all-in-one approach lets you handle three processes with one software solution: processing tickets, booking working hours and billing costs. You create an invoice for your ticket in no time at all.

Processing, time recording and ticket billing in one solution

Automatic invoicing with recorded employee times

Flexible ticket system billing according to individual rules and hourly rates

Ticket system with time recording

A ticket system with time recording combines support and billing in a single step. Your employees can simply record the hours worked directly on the appropriate ticket. The times booked are automatically transferred to the ticket billing and the service record. This saves your employees the double maintenance effort.

To make the most of this link for your online ticket billing, we are happy to help you find a configuration that optimally reflects the processes in your company.

Incidentally, tickets that are processed as part of a project are also shown in the activity report.

  • Record, book and bill working hours directly on tickets
  • Booked times are automatically included in the invoice and service record
  • Full flexibility: define individual rules and hourly rates

Flexible invoicing

Store individual rules for your ticket billing: you can bill the effort your colleagues record while processing tickets with the ticket system, either promptly or collectively at the end of the month. Once your rules are met, projectfacts notifies you about billable services.

Cycle control

Would you like to bill support times not to the minute, but by cycle? No problem. With projectfacts, you can bill support services per half or quarter of an hour started, for example. This makes time recording and ticket billing easier for your employees.

Individual hourly rates

Store the hourly rates that you have negotiated with your customers. This not only simplifies time recording, but also billing. Your accountants can conveniently invoice the time incurred at the correct hourly rate.

Easily record and bill support times

Rely on an integrated solution of time recording and ticket system for your helpdesk. This lets you record support times online without fuss and invoice your customers directly.

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Smart workflows for your online ticket billing

The customer's contact details and your invoice layout are transferred automatically when you bill a ticket in the system. Beyond that, billing can be customised almost at will, by customer, by employee and, above all, by service contract.

Internal and external times

Distinguish between internal and external employee times. Only external times are invoiced to the customer. In this way, you can extrapolate support times to fixed intervals, for example. Or you can decide not to charge the customer for certain internal processes. With projectfacts, you enjoy full flexibility here too.

Thanks to the ticket system with integrated billing, projectfacts makes it easy for you to organise your support economically and efficiently. Further advantages of the integrated solution for your ticket billing:

  • Order management is linked directly to the tickets
  • Times can be billed at a stored hourly rate
  • Time bookings for tickets are automatically transferred to the orders
  • The activity description and ticket ID are also transferred to the invoice

Billing online tickets: individually according to service contract

In the service sector, service or support contracts are often concluded. Among other things, they regulate the type and scope of services to which the customer is entitled. In addition, quotas and maintenance contracts are often decisive for ticket billing. With the online ticket system for billing from projectfacts, you can map these contract forms 1:1 in the software.

Billing rules for SLAs

Depending on the contract, not all booked hours can be billed in full. This often makes billing very complicated. projectfacts reduces this complexity to a minimum for you. Simply store the relevant billing rules directly in the system. The ticket software takes care of everything else.

Fixed time budgets

In projectfacts, you can, for example, bill recurring lump sums with fixed time budgets. Thanks to the integrated time recording, the billing system automatically recognises when the limit for the fixed time budget has been reached and how additional hours should be billed.

Test ticket billing

Record your employees' support times systematically. Thanks to integrated billing, the right invoice is created in no time at all. Even complex billing rules are no problem.

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Ticket billing at a glance

Billing tickets

Bill online tickets quickly and easily with the ticket software

Billing times

Times booked on tickets can be billed directly

Service records

Automatic creation of service records with ticket references

Evaluation

Individual billing and evaluation for all customers and projects

Still have questions? We have the right answer!

Give us a call, send us an email or take a look at our FAQ section. We will be happy to answer your questions!

Frequently asked questions

What is ticket billing in projectfacts?
With integrated ticket billing, you simplify the entire support process, from the customer enquiry through ticket processing to billing. Thanks to the all-in-one approach, you handle three processes in one solution: processing tickets, booking working hours and billing costs.
How do you bill ticket time?
You record the working time directly on the ticket, store hourly rates and billing rules and let projectfacts create the invoice from them. The times can be billed promptly or collectively at the end of the month, either to the minute or by cycle for each half or quarter of an hour started.
How does time recording for tickets work?
Your employees record the hours worked directly on the appropriate ticket. The booked times are automatically transferred to the ticket billing and the service record, so that double maintenance work is eliminated. Everything is linked via the ticket system with time recording.
Can I bill support times by cycle?
Yes, with cycle control you bill support services not to the minute, but for example for each half or quarter of an hour started. This makes time recording and ticket billing easier for your employees.
Can individual hourly rates be stored?
Yes, you store the hourly rates negotiated with your customers. Your accountants can then conveniently invoice the time incurred at the correct hourly rate.
Does projectfacts support service contracts and SLAs?
Yes, you map service or support contracts, including quotas and maintenance contracts, digitally on a 1:1 basis. You store the relevant billing rules for SLAs directly in the system and can also bill recurring lump sums with fixed time budgets.
What is the difference between internal and external times?
You distinguish between internal and external employee times, whereby only external times are invoiced to the customer. This way you can exclude certain internal processes from billing or extrapolate support times to fixed intervals.
What is the difference between ticket billing and a ticket system?
The ticket system organises the processing of support requests, while ticket billing turns the time recorded into an invoice. In projectfacts, the two interlock: you process tickets and bill the time worked in the same solution.
Are tickets from projects shown in the activity report?
Yes, tickets that are processed as part of a project are also shown in the activity report. The activity description and ticket ID are also transferred to the invoice.