Ticket system and project management in one software
Manage tickets for your projects and convert extensive tickets into your own projects.
The best of both worlds: Ticket project management
It is in the nature of things that some tickets cause more work, others less. With the projectfacts online ticket system, you are equipped for both cases. You can process smaller tickets quickly and efficiently using agile methods.
Sometimes, however, a small ticket can turn into a large task or an entire project. The entire project management is therefore available to you in the software for larger requests. This allows you to stay on top of the situation at all times and structure even complex tickets into clear packages.
Manage tickets
projectfacts is a fully-fledged ticket system. Manage incoming requests easily online. Use ticket channels and individual statuses to structure your work with tickets.
Convert tickets into projects
A ticket requires more work? No problem. Simply turn it into a project. The complete projectfacts project management is at your disposal.
Record times for tickets
Would you like to record project times for a ticket? It’s easy with projectfacts. Simply assign working time. You can then bill the recorded times directly to the customer.
The integrated solution for tickets and projects
Create tickets as new projects
projectfacts bundles all important company processes in one online software, so project management and ticket system also go hand in hand.
seamlessly into one another. Simply create a work package or project from a ticket – without any duplication of effort. This helps you to structure tasks and plan the required resources.
- Turn more complex tickets into your own customer project
- Structure larger requests as work packages in a ticket project
- All relevant information can be found both in the ticket and in the project
Manage tickets for existing projects
Of course, you can use projectfacts not only to convert tickets into projects, but also to manage incoming tickets for existing projects. Set up your own channels and workflows if you wish.
The networked system allows you to link any tickets to your projects in projectfacts. In this way, you can use tickets for your project documentation. However, you can also create new sub-projects or work packages for a ticket. This allows you to integrate suggestions for improvement into your ongoing projects, for example.
The interface for your projects and tickets
Manage tickets for your customer projects or convert tickets into new projects.
With projectfacts you create the ideal link between the two worlds. Try it out now.
Convert requests into projects: Ticket project management
It is a frequent topic in the IT world: a customer reports an error or has more extensive change requests in a software. A ticket system is an ideal solution for this. However, conventional solutions usually fall short when it comes to more extensive development work.
Such work should be considered separately and planned and managed in the overall context. For example, is the work on the ticket planned as an independent project or is it included in the course of a new update?
projectfacts helps you to manage such projects. By simply converting a ticket into a project, all project management functions are available to you: you can plan resources and budgets and create schedules. You decide whether the ticket project is assigned to an existing project or whether it becomes an independent project.
- Assign tickets to existing projects or create new ones
- Plan the project structure, resources and budget
Manage ticket processing online as a project
Ticket and ticket project can be used independently. This means that both functionalities are available to you for one task. Even if you convert a ticket into a project, the original ticket is retained for customer communication.
What initially works completely independently is very helpful in combination. Linking tickets with projects makes your project management and customer communication faster and more efficient.
Plan ticket projects
Create a work breakdown structure or work agile with a Scrum or Kanban board. Resources, responsibilities and budgets can be planned just as easily. With the projectfacts ticket system, you enjoy complete freedom and can organize your work entirely according to your requirements. Subsequent project management is also easy.
Record ticket times
All tickets can also be used for time recording. This means you can always record exactly which employee has invested how much working time in a ticket. Not just an advantage for analysis, but a real help for your billing. Thanks to the integrated time recording, you can create activity reports in no time at all and always bill correctly, without any additional effort.
Everything important at your fingertips
With the projectfacts ticket system, you can find all your data in one central location. You can access it online from anywhere. However, the intuitive operation also runs through all areas within the software. Intelligent links allow you to jump from the ticket to the project or customer or vice versa with a single click. This saves you sticky notes or tedious searching.
projectfacts combines customer projects and support tickets
See the benefits of an integrated solution for customer inquiries and projects for yourself. Benefit from intuitive workflows for ticket and project processing.
Ticket project management at a glance
Link tickets
Integrate tickets into existing projects or create new ticket projects
Plan with tickets
Plan resources, budgets, times, responsibilities and much more.
Book times
Record and book your employees’ working hours on ticket projects
Workflow
Benefit from fast and intuitive navigation between ticket, project and customer
Still have questions? We have the right answer!
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