Ticket billing –
Billing support online
Ticket system and time recording in one solution:
Simply record support times online and bill them to the customer.
A software solution for your support: from ticket to billing
With the projectfacts ticket system, you can manage digital communication in your company. Thanks to integrated ticket billing, you can simplify the entire support process – from customer inquiries to ticket processing and billing.
Record times
With projectfacts, it is easy to record and bill times for tickets. Time recording is quick and uncomplicated and can be done directly on the ticket so that your support staff can focus entirely on your customers’ concerns.
Service contracts
With projectfacts, you can digitally map service contracts. Hourly rates, surcharges and service intervals are no problem for the ticket billing software. If everything runs automatically, you can concentrate on your customers.Issue invoices
projectfacts provides you with a billing workflow for tickets. Access predefined services and invoice fixed and expense-dependent items. Invoices can be sent from the system in no time at all.
The all-in-one approach allows you to handle three processes with one software solution: Processing tickets, booking working hours and invoicing costs. You can create an invoice for your ticket in no time at all.
- Processing, time recording and ticket billing in one solution
- Automatic invoicing with recorded employee times
- Flexible ticket system billing according to individual rules and hourly rates
Ticket system with time recording
Your employees can simply record the hours worked directly on the appropriate ticket. The times booked are automatically transferred to ticket accounting and the performance record. This saves your employees double the maintenance work.
In order to utilize all the advantages of the link for your online ticket accounting, we will be happy to help you find a configuration that optimally reflects the processes in your company.
Incidentally, tickets that are processed as part of a project are also shown in the activity report.
- Record, book and bill working hours directly for tickets
- Booked times are automatically included in the invoice and service record
- Full flexibility: Define individual rules and hourly rates
Flexible invoicing
Define individual rules for your ticket billing: you can use the ticket software to bill your colleagues for the time and effort they put into processing tickets, either promptly or collectively at the end of the month. If your rules are fulfilled, projectfacts informs you about billable services.
Cycle control
Would you like to bill support times by the hour rather than by the minute? No problem. With projectfacts, you can bill support services per half or quarter of an hour, for example. This makes time recording and billing easier for your employees.
Individual hourly rates
Store the hourly rates that you have negotiated with your customers. This not only simplifies time recording, but also billing. Your accountants can conveniently invoice the time incurred at the correct hourly rate.
Easily record and bill support times
Rely on an integrated solution comprising time recording and ticket system for your helpdesk.
This allows you to easily record support times online and invoice your customers directly.
Smart workflows for your
online ticket billing
The customer’s contact details and your invoice layout are automatically transferred when you bill a ticket in the system. In addition, billing can be customized almost at will – by customer, employee and, above all, service contract.
Internal and external times
Distinguish between internal and external employee times. Only external times are invoiced to the customer. In this way, you can extrapolate support times to fixed intervals, for example. Or you can decide not to charge the customer for certain internal processes. With projectfacts, you also enjoy full flexibility here.
Thanks to the ticket system with integrated billing, projectfacts makes it easy for you to organize your support economically and efficiently. Further advantages of the integrated solution for your ticket billing:
- Order management is directly linked to the tickets
- Times can be billed with a stored hourly rate
- Time bookings for tickets are automatically transferred to the orders
- Activity description and ticket ID are also transferred to the invoice
Billing online tickets – individually according to service contract
Service or support contracts are often concluded in the service sector. Among other things, they regulate the type and scope of services to which the customer is entitled. In addition, quotas and maintenance contracts are often relevant for ticket billing. With the online ticket system for billing from projectfacts, you can digitally map these contract forms 1:1 in the software.
Billing rules for SLAs
Depending on the contract, not all booked hours can be invoiced in full. This often makes billing very complicated. projectfacts simplifies this complexity for you to a minimum. Simply store the relevant billing rules directly in the system. The ticket software takes care of everything else.
Fixed time budgets
In projectfacts, for example, you can bill recurring lump sums with fixed time budgets. Thanks to the integrated time recording, the billing system automatically recognizes when the limit for the fixed time budget has been reached and how additional hours should be billed.
Test the ticket billing
Systematically record your employees’ support times. Thanks to integrated billing, the right invoice can be created in no time at all. Even complex billing rules are no problem.
Ticket billing at a glance
Billing tickets
Billing online tickets quickly and easily with the ticket software
Accounting for times
Times booked on tickets can be billed directly
Proof of performance
Automatic creation of performance records with ticket references
Evaluation
Individual billing and evaluation for all customers and projects
Still have questions? We have the right answer!
Give us a call, send us an e-mail or take a look at our FAQ section! We will be happy to answer your questions!
