Ticket & Ticket system

A ticket defines a customer or employee enquiry within a software used for this purpose in the company. The request can be received by e-mail, fax, telephone or in person and is forwarded to a specific user or entire user groups for processing. With the help of different statuses, tickets can be processed faster and more efficiently.

Content of a ticket:

Consecutive, unique ticket number
Date and time
Data of the ticket issuer
Priority / Urgency
Status (open, in progress, completed, etc.)
History of communication so far
Enquiry / problem description / wishes

Advantages of a ticket system:

Uniform and clear communication
Information is provided automatically
More efficient processes
Cost saving
Improving quality and work processes

Disadvantages of a ticket system:

Costs for the software
Costs for the training of employees / customers

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