Support & customer service optimally supported
Here your customers come first
Increase the quality of your support with the smart functions of projectfacts. Do not miss any support requests and enrich yourself with a direct insight into the contacts with all important information. Find customers, organizations, invoices, tickets and much more quickly with the smart search functions. So your team is perfectly equipped for the next support request.
Keeping an eye on tickets
With the ticket system, no support request is lost. Assign tickets and answer your customers directly in the system. In addition, you can see on the ticket how long it has been "waiting". If a ticket is not processed for too long, you will receive a warning. With projectfacts all functions can be connected with each other. This means that you can also link tickets with projects, boards or even customers.
With the digital database you get a comprehensive insight into your customers. You have tickets, invoices, addresses, key accounts, promotions and much more directly available with just one click. In projectfacts you find all files always exactly where you need them, whether at the project or at the customer. Here the user-friendliness is the first priority, so that you can help your customers quickly. Very important! Your data and those of your customers are in safe hands.
Your support and sales are closely linked?
Go to the "Sales" division
Here you will find our benefits for your sales department!
Benefits for your support
Improved support through clear ticket system
All customer data and information at a glance
Process tasks effectively through open points
Agile boards for task distribution in a team or alone
Different reports for evaluations of your support
Time recording to book working hours on tickets and tasks