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Software for IT companies

projectfacts is the software solution for IT companies to plan customer projects and to manage and invoice support.

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Software for IT companies and IT service providers at a glance

Software for IT companies and IT service providers combines a ticket system, project management, time recording and invoicing in a single solution. This lets IT service providers, software providers and system houses turn incoming support requests into tickets, plan customer projects from them, record working times and bill services as well as maintenance and support contracts directly.

projectfacts is one such all-in-one software for IT companies from Germany: GDPR-compliant, Made & Hosted in Germany and in use for over 25 years. More than 80 IT companies and 20,000 users work with it in one continuous solution, instead of running a ticket system, ERP and time recording as separate isolated tools.

Efficient and structured day-to-day work with our ERP software

As an IT company, are you looking for a tailor-made software solution for your company that will help you optimise your time recording and ticket system, for example?

projectfacts is perfectly suited as software for service providers for IT service providers, software providers, system houses and many more. projectfacts is an all-in-one software for IT companies. It offers you all the important functions you need to make your company even more successful:

- Invoice customer projects, subscription and maintenance contracts easily online.

- Project management turn customer orders directly into projects and process them effectively.

- Ticket system Manage support & helpdesk with professional ticket management.

- Time recording Easily record and bill times for projects & tickets online.

Our word is not enough for you? Read more about the experiences of our customers in the Success Story from kühn & weyh Software GmbH!

"projectfacts is the billing basis for a large part of the consulting turnover at kühn & weyh. It is a very strategic tool for us." – Jochen Schorn, Project Manager at kühn & weyh Software GmbH
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Highlights of the software for IT companies

Whether you are an IT service provider, software provider or system house: the following modules mesh together seamlessly in projectfacts and map the complete process from support request to invoice. Instead of running an ERP for IT service providers on one side and a separate ticket system on the other, you work in one continuous software for system houses and IT companies.

Project management | projectfacts-01

Online project management

Whether it's a development project or consulting services, with online project management in projectfacts you can master both. Plan your projects in a classic or agile way and distribute your team resources for long-term projects. This allows you to keep track of your projects at all times and bring them to a successful conclusion. Use projectfacts to skilfully delegate your team's tasks and establish a link between the different departments.

More on project management
Ticket system | projectfacts

Powerful ticket system

IT service providers receive many customer inquiries and support requests, which must always be kept in view and processed efficiently. The ticket system ensures that you can easily structure and prioritise tasks. Thanks to the complete link with project management, you can assign feature requests correctly and process them effectively. The ticket system speeds up your work processes, allowing you to complete each stage of work more quickly.

More on the ticket system
Time recording | projectfacts

Fast time recording

With projectfacts, you can always record working times online exactly where they occur. Book directly during ticket processing for support & helpdesk or record times per work package for your customer projects – even using a stopwatch. Book an entire week? No problem. Or simply use the mobile web app.

More on time recording
Finances | projectfacts

Flexible online billing

Thanks to the connection with project management, you always know when you can invoice your projects. The online invoice also controls your term contracts for support, maintenance or licences. Good support should be paid for – which is why you can also invoice tickets directly with the software. Enjoy further benefits such as the automatic creation of e-invoices from items or the creation of cost elements from rules and thus optimise invoicing by making it automated and less prone to errors.

More on invoicing

More than 20,000 users and over 80 IT companies already successfully rely on projectfacts

Join our satisfied customers and test the software for your company.

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Why you should rely on projetfacts

25+

Years of experience

20,000+

Satisfied users

100%

Made & Hosted in Germany

Frequently asked questions

Which software is suitable for IT service providers?
For IT service providers, an all-in-one software that combines a ticket system, project management, time recording and invoicing is ideal. projectfacts bundles these modules in one solution, so that support requests, customer projects and the billing of maintenance and support contracts come together without switching systems. Find out more under functions.
Is there ERP software for IT system houses and software providers?
Yes. projectfacts is used by system houses, software providers and other IT companies as their central software and covers project management, ticket system, time recording and invoicing. As a solution Made & Hosted in Germany, it is GDPR-compliant and has been in use for over 25 years.
Which IT companies is projectfacts suitable for?
projectfacts as all-in-one software is perfectly suited for IT service providers, software providers, system houses and many more, to plan customer projects, manage support and invoice.
What functions does projectfacts offer for IT companies?
projectfacts bundles invoicing, project management, ticket system and time recording in one solution. This allows you to turn customer orders into projects and invoice services easily. More under functions.
How does the ticket system help in IT support?
The ticket system helps you to structure and prioritise many customer and support requests. Thanks to the link with project management, you assign feature requests correctly. More under ticket system.
Can I plan projects both classically and agile?
Yes. With online project management you plan development projects and consulting services classically or agile and distribute your team resources for long-term projects. More under project management.
How do I record times for projects and tickets?
You record working times online exactly where they occur – directly during ticket processing or per work package, also by stopwatch or via the mobile web app. More under time recording.
Can I invoice maintenance and subscription contracts?
Yes. The online invoice controls your term contracts for support, maintenance or licences, and you can also invoice tickets directly. More under invoicing.
Does projectfacts support e-invoices?
Yes. projectfacts enables the automatic creation of e-invoices from items and the creation of cost elements from rules, making invoicing automated and less prone to errors.