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Quality Management

What is Quality Management? Definition and meaning

Quality management (QM for short) encompasses all measures that lead to the planning, control and improvement of processes, based on predefined requirements. DIN EN ISO 9000 ff. is the most widely used standard for this worldwide. It covers terms, principles and standards for an effective QM system.

Principles according to ISO 9000:

  • Customer focus
  • Leadership
  • Engagement of people
  • Process-oriented approach
  • (Continuous) improvement
  • Evidence-based decision-making
  • Relationship management

To monitor these principles, there are quality managers, quality management representatives or a QM department responsible for the monitoring of process flows, the creation of analyses and reports and the execution of audits within a company. Their tasks also include internal consulting, the further development of the QM system and the maintenance of a QM documentation, as well as the training of employees.

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Frequently asked questions

What does the abbreviation QM stand for?
QM stands for quality management. It encompasses all measures that lead to the planning, control and improvement of processes, aligned with predefined requirements.
Which standard is decisive for quality management?
The most widely used worldwide is DIN EN ISO 9000 ff. It covers terms, principles and standards for an effective QM system, including principles such as customer focus and continuous improvement.
What are the tasks of a quality manager?
Quality managers monitor process flows, produce analyses and reports, carry out audits and train employees. Anyone who wants to steer such workflows in a structured way will find the right foundation in projectfacts project management.